Home | Facilities | Tour | Charter | Contact

Residents Charter

Residents at chestnuts will.....

• be encouraged and helped to maintain a high quality of life.
• be encouraged to maintain their independents.
• have their privacy respected.
• be treated with dignity. have their human, emotional and social needs respected and fulfilled.
• be encouraged to follow the religion of their choice.
• be addressed as they wish.
• not be discriminated against on grounds of race, religion, color or disability.
• be cared for in a manner similar to that which would be given by a caring relative at their home.
• be able to retain the doctor of their choice.
• be encouraged to discuss their care and needs with the owner/manager of the home.
• be cared for by adequate and appropriately trained staff.
• be able to receive visitors at any reasonable time.
• have the right to consult their own solicitor. feel at home.
• be provided with satisfactory accommodation.
• be encourage to bring personal belongings into the home have access to a telephone.
• be provided with nourishing and appetizing food.
• be encouraged to participate in recreational facilities.
• be able to complain about the quality of care in the home.
• be given value for money.
• enjoy a continued relationship with the home.
• have a contract of residence and a brochure.